Call Center Customer Service Representative
West Chester, PA West Chester, PA Full-time Full-time $18 an hour $18 an hour 18 hours ago 18 hours ago 18 hours ago Overview You will be responsible for providing excellent customer service by assisting patients with their accounts.
Duties include accepting inbound calls from patients, reviewing patient accounts, and assisting patients with payments/payment plans.
Responsibilities Answer roughly 30-50 inbound calls daily Review patient accounts and effectively answer questions to a high level of patient satisfaction Resolve outstanding account balances by processing real-time payments over the phone Accurately and timely document call notes on patients' accounts to establish a logical follow up process and manage queue of accounts that require follow up to resolve outstanding issues Proficiently use internal customer service computer systems, medical billing systems, and Microsoft Office products Qualifications Previous experience in customer service (required) Knowledge of health insurance terminology and billing processes (required) Prior experience in a call center environment (required) Experience in conflict resolution Strong negotiation skills Excellent written and verbal communication skills Deadline and detail-oriented Must be flexible and adaptive to a high-volume call center environment which requires long periods of stationary work Job Type:
Full-time Pay:
$18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekend availability Work setting:
Call center In-person Office Ability to commute/relocate:
West Chester, PA 19382:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you available to work Saturday's on a rotating basis? (Every 3rd Saturday 9am-2pm) Are you available to work at least 2 week nights until 6pm? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Duties include accepting inbound calls from patients, reviewing patient accounts, and assisting patients with payments/payment plans.
Responsibilities Answer roughly 30-50 inbound calls daily Review patient accounts and effectively answer questions to a high level of patient satisfaction Resolve outstanding account balances by processing real-time payments over the phone Accurately and timely document call notes on patients' accounts to establish a logical follow up process and manage queue of accounts that require follow up to resolve outstanding issues Proficiently use internal customer service computer systems, medical billing systems, and Microsoft Office products Qualifications Previous experience in customer service (required) Knowledge of health insurance terminology and billing processes (required) Prior experience in a call center environment (required) Experience in conflict resolution Strong negotiation skills Excellent written and verbal communication skills Deadline and detail-oriented Must be flexible and adaptive to a high-volume call center environment which requires long periods of stationary work Job Type:
Full-time Pay:
$18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekend availability Work setting:
Call center In-person Office Ability to commute/relocate:
West Chester, PA 19382:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you available to work Saturday's on a rotating basis? (Every 3rd Saturday 9am-2pm) Are you available to work at least 2 week nights until 6pm? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
