Customer Service Representative
West Chester, PA West Chester, PA Full-time Full-time $35,002 - $40,000 a year $35,002 - $40,000 a year 23 hours ago 23 hours ago 23 hours ago
Summary:
The Discretionary Support Specialist is to address internal and external customer issues quickly and effectively, resolve issues with empathy and care, nurture relationships, and maintain brand credibility.
Duties and Responsibilities include the following.
Other duties may be assigned.
Work will be resolved FIFO when able, with an intuitive approach to prioritizing.
Prioritize Acuity order entry before noon.
All orders must be entered into Agile within 24 hours.
Claim requests must be processed within 24 hours.
Customer return requests must be processed within 48 hours.
Stock swap and inventory clean up returns must be processed within ten business days.
Respond to post sales emails within 3 hours.
Be logged into your phone during working hours, answer incoming calls and missed calls the same day.
Actively participate in team meetings, training and be on time.
Be a subject matter expert in general customer service practice and procedure, with a focus on Acuity policies.
Be available to assist the team, so that workload can be resolved within guidelines.
Alert your manager if you are unable to complete your workload within stated guidelines.
Use Microsoft Office Suite and FRONT to efficiently manage workload.
Product Support (requests for spec sheets, availability, lead time, freight estimate)
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong analytical skills.
Attention to detail.
Excellent interpersonal skills with a positive and upbeat attitude.
Proficient computer skills, experience with Microsoft Office products, and Dropbox.
Willingness to learn proprietary software.
Ability to work independently and work cooperatively as a member of a team.
Ability to consistently achieve superior results working in a fast-paced environment and under the pressure of tight time requirements.
Job Type:
Full-time Pay:
$35,002.
39 - $40,000.
00 per year
Benefits:
401(k) matching Employee discount Flexible schedule Shift:
8 hour shift Weekly day range:
Monday to Friday Ability to commute/relocate:
West Chester, PA 19380:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in West Chester, PA 19380.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Discretionary Support Specialist is to address internal and external customer issues quickly and effectively, resolve issues with empathy and care, nurture relationships, and maintain brand credibility.
Duties and Responsibilities include the following.
Other duties may be assigned.
Work will be resolved FIFO when able, with an intuitive approach to prioritizing.
Prioritize Acuity order entry before noon.
All orders must be entered into Agile within 24 hours.
Claim requests must be processed within 24 hours.
Customer return requests must be processed within 48 hours.
Stock swap and inventory clean up returns must be processed within ten business days.
Respond to post sales emails within 3 hours.
Be logged into your phone during working hours, answer incoming calls and missed calls the same day.
Actively participate in team meetings, training and be on time.
Be a subject matter expert in general customer service practice and procedure, with a focus on Acuity policies.
Be available to assist the team, so that workload can be resolved within guidelines.
Alert your manager if you are unable to complete your workload within stated guidelines.
Use Microsoft Office Suite and FRONT to efficiently manage workload.
Product Support (requests for spec sheets, availability, lead time, freight estimate)
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong analytical skills.
Attention to detail.
Excellent interpersonal skills with a positive and upbeat attitude.
Proficient computer skills, experience with Microsoft Office products, and Dropbox.
Willingness to learn proprietary software.
Ability to work independently and work cooperatively as a member of a team.
Ability to consistently achieve superior results working in a fast-paced environment and under the pressure of tight time requirements.
Job Type:
Full-time Pay:
$35,002.
39 - $40,000.
00 per year
Benefits:
401(k) matching Employee discount Flexible schedule Shift:
8 hour shift Weekly day range:
Monday to Friday Ability to commute/relocate:
West Chester, PA 19380:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in West Chester, PA 19380.
Estimated Salary: $20 to $28 per hour based on qualifications.
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