Director, Office of Transformation, Program Management
West Chester, PA West Chester, PA Full-time Full-time 8 days ago 8 days ago 8 days ago Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands - QVC , HSN , Ballard Designs , Frontgate , Garnet Hill and Grandin Road - all dedicated to providing a more human way to shop.
Qurate Retail Group is the largest player in video commerce (vCommerce), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity Reporting to the Chief Transformation Officer, the Director Transformation Office (TO) Program Management holds ultimate responsibility for the work output of the TO team (including direct reports, other QRG team members, and external consultants where applicable), ensuring the drive for value and management of TO resources.
This leader owns the TO cadence and priorities, along with the supporting processes and tools.
This role partners with the transformation workstreams, business leadership, (and external consultants, as applicable) to build an effective and sustainable transformation infrastructure and process.
This is a hybrid remote position, based in West Chester, PA.
Who We Are QVC empowers shoppers with knowledge and shares insights in a lively and engaging way.
We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewelry - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.
QVC reaches more than 200 million homes worldwide through its 12 broadcast networks and reaches millions more through multiple streaming services, websites, mobile apps and social pages.
Your Impact In conjunction with the Chief Transformation Officer (CTO) - design, develop, implement, and drive compliance with the QRG transformation process.
Lead day-to-day activities of the Transformation office (TO) team.
Represent the TO/CTO in daily coordination and communication with workstream sponsors, leads, and TO functions.
Prepare and facilitate regular and ad hoc TO meetings ensuring appropriate topics are identified and addressed in a timely fashion.
Actively support value delivery bringing a structured problem-solving approach.
Proactively identify and escalate issues, as necessary.
Track transformation activities and actions.
Coordinate with relevant parties to ensure clear accountability, transparency, and timely execution.
Provide leadership / coaching to transformation participants.
Consistently model and promote desired mindsets and attitudes.
Communicate with transformation, business & executive leadership on a regular and ad hoc basis to ensure full transparency regarding transformation progress, issues, and opportunities.
Develop, own, and become expert in the Transformation Performance Management System(s) (TPMS).
Coordinate TPMS development with internal and external resources.
Develop and lead a team of TPMS Champions (super-users) Perform other duties, as necessary, to ensure transformation effectiveness and achievement of desired outcomes.
What You Bring 10
years progressive experience leading large complex projects, operational turnarounds, growth programs, and/or continuous improvement efforts driving significant lasting change.
Thorough understanding of financial and operational levers driving business results and their application in business case development, execution planning, as well as performance measurement and management.
Proven ability to challenge the status quo, exert influence at all levels of the organization, hold others accountable, and achieve results through others.
Comfort working in a fast-paced, outcome-focused, deadline-driven environment.
Operational and/or professional services experience in retail, media, and / or consumer goods a plus.
Remote work is not permitted in NYC at this time.
#LI-AC5 #LI-Hybrid #MLT Join us as we enrich life's everyday moments - including yours.
Apply today! If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here.
If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on.
If you want to grow professionally and learn every day, you'll thrive with us.
If you appreciate flexible working options, our Qurated community , where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more.
Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles.
They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive.
We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process.
If you need reasonable accommodations/support throughout, please contact us at email protected for assistance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Qurate Retail Group is the largest player in video commerce (vCommerce), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity Reporting to the Chief Transformation Officer, the Director Transformation Office (TO) Program Management holds ultimate responsibility for the work output of the TO team (including direct reports, other QRG team members, and external consultants where applicable), ensuring the drive for value and management of TO resources.
This leader owns the TO cadence and priorities, along with the supporting processes and tools.
This role partners with the transformation workstreams, business leadership, (and external consultants, as applicable) to build an effective and sustainable transformation infrastructure and process.
This is a hybrid remote position, based in West Chester, PA.
Who We Are QVC empowers shoppers with knowledge and shares insights in a lively and engaging way.
We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewelry - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.
QVC reaches more than 200 million homes worldwide through its 12 broadcast networks and reaches millions more through multiple streaming services, websites, mobile apps and social pages.
Your Impact In conjunction with the Chief Transformation Officer (CTO) - design, develop, implement, and drive compliance with the QRG transformation process.
Lead day-to-day activities of the Transformation office (TO) team.
Represent the TO/CTO in daily coordination and communication with workstream sponsors, leads, and TO functions.
Prepare and facilitate regular and ad hoc TO meetings ensuring appropriate topics are identified and addressed in a timely fashion.
Actively support value delivery bringing a structured problem-solving approach.
Proactively identify and escalate issues, as necessary.
Track transformation activities and actions.
Coordinate with relevant parties to ensure clear accountability, transparency, and timely execution.
Provide leadership / coaching to transformation participants.
Consistently model and promote desired mindsets and attitudes.
Communicate with transformation, business & executive leadership on a regular and ad hoc basis to ensure full transparency regarding transformation progress, issues, and opportunities.
Develop, own, and become expert in the Transformation Performance Management System(s) (TPMS).
Coordinate TPMS development with internal and external resources.
Develop and lead a team of TPMS Champions (super-users) Perform other duties, as necessary, to ensure transformation effectiveness and achievement of desired outcomes.
What You Bring 10
years progressive experience leading large complex projects, operational turnarounds, growth programs, and/or continuous improvement efforts driving significant lasting change.
Thorough understanding of financial and operational levers driving business results and their application in business case development, execution planning, as well as performance measurement and management.
Proven ability to challenge the status quo, exert influence at all levels of the organization, hold others accountable, and achieve results through others.
Comfort working in a fast-paced, outcome-focused, deadline-driven environment.
Operational and/or professional services experience in retail, media, and / or consumer goods a plus.
Remote work is not permitted in NYC at this time.
#LI-AC5 #LI-Hybrid #MLT Join us as we enrich life's everyday moments - including yours.
Apply today! If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here.
If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on.
If you want to grow professionally and learn every day, you'll thrive with us.
If you appreciate flexible working options, our Qurated community , where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more.
Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles.
They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive.
We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process.
If you need reasonable accommodations/support throughout, please contact us at email protected for assistance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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