Sr Customer Strategy Partner - US
Sr Customer Strategy Partner - US page is loaded Sr Customer Strategy Partner - US Apply locations USA, PA, West Chester USA, FL, St Petersburg HSN QVC USA, NY, New York City time type Full time posted on Posted 2 Days Ago job requisition id R73443 US30811About UsAs Qurate Retail Group's newest business unit, vCommerce Ventures is designed to accelerate our innovation in livestream commerce and establish our leadership in this space while also supporting the continued expansion of QVC's and HSN's linear video commerce (vCommerce) experiences to new audiences. vCommerce includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. vCommerce Ventures brings together livestream commerce teams and initiatives from across QVC and HSN into a separate, global business unit, with dedicated marketing, business development, content development and production, programming, planning, and merchandising resources.About The RoleReporting to the Director, Streaming Customer Strategy, the Senior Customer Strategy Partner both a strategic and analytical thinker - responsible for instituting strategic business plans that integrate, align, and achieve customer and Streaming business goals. They will be accountable for translating customer data into actionable strategies and tactics that lay the foundation for the commercial, marketing, and product teams to create a customer experience and journeys tailored to our unique customer segments. The ideal candidate is customer obsessed, a curious thinker with strong analytical skills and the ability to spot trends and translate data into customer centric recommendations.What You Will Do o Support Dir. Streaming Customer Strategy in developing annual strategies and planning for values-based initiatives aligned to our key customer segments. o Communicates & coordinates key customer strategies, insights, and initiatives between internal teams and gains alignment to support goal achievement. o Lead customer initiatives and informally manage cross-functional project teams in service of Streaming team priorities. o Collaborate with our CI and Analytics teams to evaluate trends, develop insights, & translate findings to drive business performance. o Designs and develops existing and new customer experience reports and scorecards. As necessary revise existing reports to better meet the needs of our internal teams. o Prepares reports and presentations on status, trends, actions, and recommendations based on customer data and/or feedback from various sources. o Stand up for issues that matter to customers by providing the voice of customer to merch, programing, experience, marketing, content. o Partner with CI and Research to align learning agendas with cross functional partners and stakeholders o Support experimentation and quick response to current events by leveraging consumer data to drive cultural relevancy and brand engagement. o Build relationships with key stakeholders across the streaming business as well as QVC and HSN to communicate customer insights and support cross-functional collaborationWhat You Bring o Masters or Advance Degree preferred; Bachelors' degree required. o 5
years in depth Analytical/ Strategy experience, preferably within a consulting firm and/ or large Retail, Media, Tech, CPG or FMCG environment. o Strong consultative and analytical background, able to bring together disparate information sources to drive informed choice making. o Demonstrated ability to develop and activate data-driven strategies to enhance customer experience o Experience with Design Thinking and Customer Journey mapping o Experience in Market Research Design including Quantitative and Qualitative, Creative Ad Testing, Brand Equity Tracker, and Measurement/ Value Case Frameworks o Ability to devise and deliver persuasive presentations, based on data-driven insights and facts, to gain support for business strategies and/or initiatives. o Ability to develop and oversee the execution of project plans and to implement, execute and draw conclusions from a variety of customer, shopper and category studies. o Excellent communication and interpersonal skills. o Experience with data visualization tools (Tableau preferred) o Experience with research methodologies, including survey design, survey programming, survey analysis a plus o Ability to execute with limited information and ambiguity.For New York City based roles only:
The annual gross base salary range for this $112K - $146K. Salary ranges are general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience and geographic location as well as business and market conditions. At Qurate Retail Group, salary is just one component of a comprehensive Total Rewards package that might include an annual bonus, long term incentives, a robust benefits package (inclusive of health & welfare), 401K match, tuition reimbursement and company discounts -- plus an amazing culture!Salary:
$112,000.00 - $146,000.00Join us as we enrich life's everyday moments - including yours. Apply today! If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate flexible working options, our Qurated community , where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at email protected for assistance. Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team. Similar Jobs (1) SR Project Manager - Streaming Commerce, Marketing, Content & Customer Strategy locations 3 Locations time type Full time posted on Posted 18 Days AgoQurate Retail Group is a family of six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road - all dedicated to providing a more human way to shop.We're an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It's a fun, fast-paced world, and what really sets us apart is our culture and talent experience.When you're part of Qurate Retail Group, you'll be working for one or with many of our consumer brands and joining a 20,000
global team (U.S., U.K., Germany, Japan, Italy & Poland), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life's everyday moments - it's our path forward ! #J-18808-Ljbffr Recommended Skills Agenda Development Brand Identity Consulting Consumer Packaged Goods Creativity Customer Data Management Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
years in depth Analytical/ Strategy experience, preferably within a consulting firm and/ or large Retail, Media, Tech, CPG or FMCG environment. o Strong consultative and analytical background, able to bring together disparate information sources to drive informed choice making. o Demonstrated ability to develop and activate data-driven strategies to enhance customer experience o Experience with Design Thinking and Customer Journey mapping o Experience in Market Research Design including Quantitative and Qualitative, Creative Ad Testing, Brand Equity Tracker, and Measurement/ Value Case Frameworks o Ability to devise and deliver persuasive presentations, based on data-driven insights and facts, to gain support for business strategies and/or initiatives. o Ability to develop and oversee the execution of project plans and to implement, execute and draw conclusions from a variety of customer, shopper and category studies. o Excellent communication and interpersonal skills. o Experience with data visualization tools (Tableau preferred) o Experience with research methodologies, including survey design, survey programming, survey analysis a plus o Ability to execute with limited information and ambiguity.For New York City based roles only:
The annual gross base salary range for this $112K - $146K. Salary ranges are general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience and geographic location as well as business and market conditions. At Qurate Retail Group, salary is just one component of a comprehensive Total Rewards package that might include an annual bonus, long term incentives, a robust benefits package (inclusive of health & welfare), 401K match, tuition reimbursement and company discounts -- plus an amazing culture!Salary:
$112,000.00 - $146,000.00Join us as we enrich life's everyday moments - including yours. Apply today! If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate flexible working options, our Qurated community , where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at email protected for assistance. Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team. Similar Jobs (1) SR Project Manager - Streaming Commerce, Marketing, Content & Customer Strategy locations 3 Locations time type Full time posted on Posted 18 Days AgoQurate Retail Group is a family of six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road - all dedicated to providing a more human way to shop.We're an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It's a fun, fast-paced world, and what really sets us apart is our culture and talent experience.When you're part of Qurate Retail Group, you'll be working for one or with many of our consumer brands and joining a 20,000
global team (U.S., U.K., Germany, Japan, Italy & Poland), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life's everyday moments - it's our path forward ! #J-18808-Ljbffr Recommended Skills Agenda Development Brand Identity Consulting Consumer Packaged Goods Creativity Customer Data Management Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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