Customer service representative

Company Name:
Signature Heating & Air Conditioning
About Us:
For many years Signature has been a trusted provider of heating and air conditioning services throughout the West Chester, Media, and the surrounding area. In that time we have developed a reputation for putting our customers above all else.
We're looking for exceptional Customer Service Representatice to help us achieve profitable revenue. As a Customer Service Representative you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company's financial goals.
Evaluate customer calls and assign the best technician to each service appointment.
Meet daily revenue by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuing proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting Signature.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician's progress.
Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.
Paid Vacation
Paid Holidays
Company Provided Health, Vision & Dental Insurnace
AFLAC Supplemental Insurance
Bonus Program
Company Provided Uniforms
Company Paid Continuing Education

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